Customer support

Customer Support Disclaimer

At Universal International, we are committed to providing prompt and reliable customer support. However, please note the following:

• Support Availability: Our team responds to inquiries during regular business hours (Monday–Friday, 9:00 AM – 5:00 PM MST). Responses outside these hours may be delayed.

• Information Accuracy: While we strive to provide accurate and up-to-date assistance, all support content (whether via email, phone, or website) is provided "as is" and for informational purposes only. We do not guarantee that all support responses will be error-free, complete, or applicable to every situation.

• Limitation of Liability: Universal International shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from advice or support provided, including but not limited to installation errors, product misuse, or miscommunication.

• Third-Party Products: For third-party products, we may direct you to the manufacturer’s support team for technical issues or warranty claims beyond our scope.

• Response Times: We aim to respond to all inquiries within 1–2 business days. In periods of high volume or complex issues, response times may be extended.

By contacting our support team, you acknowledge and agree to the terms of this disclaimer.